Often when I work with teams that are looking to overhaul their process or service, we are starting from a place of pain. Pain points I mean! They have identified something in their process that is causing frustration for their teams, or friction for their customers. It might be teams…

Recently on a project, a colleague of mine shared the first frame of Jeff Patton’s explanation of shared understanding from his 2014 classic User Story Mapping. It pretty clearly illustrates the risk we all face in any kind of communication: that we think we agree but we’re actually all thinking…

If you have a digital product idea, you might be thinking the first step is to find some developers and ask them how much it will cost to build your product. …

I was doing some keyword research recently and I discovered that of all the phrases I was interested in, “how to collaborate” was one of the most frequently searched. …

Or, why you desperately need to fix your retros — A lot of management and leadership advice these days boils down to improving communication within your team or organisation. It sounds like straightforward advice. But the real question is: how exactly are we meant to improve communication? Communication is a complex beast. It involves every part of the human experience…

Five traps in hiring only A-listers and what to do instead — When building a team, it can be very tempting to rely on hiring “unicorns” to build a high performing team. Now, by unicorn, I don’t mean the mythical horned creature or a private start-up valued at $1 billion. Instead, I am talking about those rare and highly desirable team members…

This was not the person I wanted to be. Had I really almost yelled at my boss in a public café? Surely not. I was the mild mannered home-schooled girl who always did everything “right”. I packed up my one-too-many bags, plugged my headphones in with music to distract myself…

“I thought you hated that job?” My friend asked me this as I was in the middle of a story, explaining my decision to return a job I’d left earlier that year. Immediately I recalled the many conversations I’d had with her about this job in the past. …

This week on LinkedIn I asked my community, “Where do you feel stuck in building a meaningful career right now?” As I write, 44% of my community said that “courage to take the leap” is the main thing holding them back from building a meaningful career. I remember several years…